‘People read with their ears, whether they know it or not.’ – William Zinsser Some years ago now, I was hired to coach a small team of people whose job it was to handle the ‘difficult’ customer service issues for … Continue reading
‘Anyone can make the simple complicated. Creativity is making the complicated simple.’ – Charles Mingus I remember an exchange, several years ago now, between my boss and the CEO of one of our biggest clients. The CEO was questioning our … Continue reading
After 15 or 20 minutes spent reading the comments under the op-ed pieces in my local online newspapers I am surprised that there are any unsolved problems left in the world. There are just so many experts out there. And … Continue reading
One of my former bosses used to reckon that the basis of a good team was competence, confidence, and commitment. By competence he meant that each individual team member must be competent to execute the skills and exercise the judgements … Continue reading